STSS ... A grossly unfair business !

Item: Stss Prepaid Metering
Rating: 1
Author: Nathan D

I was debited out of the blue today with almost R600 for what STSS called charging for undercharging for services because the metering system they use they say is inaccurate . How inconsiderate...who does not have a tight budget for in these trying times ! I am staying in The Jade Paardevlei , Somerset West for almost 4 years and the adjustments done because of the inaccurate metering is for some reason never in the positive , never never in the favor of me , the user. Surely if a meter is inaccurate it should go wrong either way ?? STSS is hence grossly unfair and I blame Balwin for saddling us with this ruthless business ! Sadly If you buy into one of their developments you have no choice in the matter. Nathan Dietrich ***

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Replies (1)

Stss Prepaid Metering's replyOfficial

04 Mar 2022, 14:24

At the time of STss’ introduction at The Jade it was a requirement that we use the existing meters on-site to render a meter reading service. You will notice that your monthly spend is roughly the same, taking the R631.97 adjustment mentioned into account, which was for water and sanitation. The meter reading and charge is confirmed to be correct.

Having investigated your account, we can confirm that your electrical billing is line with the physical reading of the relevant meter, but the water meter suffered a loss in communication in February 2022 due to external factors. The meters on-site require monthly physical audits, as was the case with your water for February 2022.

A technician will routinely attend to the communication failure.

Stss Prepaid Metering's reply04 Mar 2022, 14:24

Official