AT
Angelo T
1 reviews | Active since Oct 2014
11 Oct 2015, 12:01
staff messaging my wife
My wife called your call centre spoke to a gentleman about how we can get electricity from you guys. The agent then asked for her cell number to send us some details. Once the conversation was over. 5min later she receives a personal message on what's app stating \hi
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Stss Prepaid Metering's replyOfficial
12 Oct 2015, 10:07Hello angelo.todorov,
One of the reasons why we subscribe to Hello Peter is because we place so much value on a channel which allows our customers to make us aware of an issue which under usual circumstances, we may be unaware of.
Thank you for taking the time to bring this matter to our attention. We assure you that we view this matter in a most serious light as it is, in our opinion, a violation of the trust which our customers place in us when providing us with their details. STss is very proud of the excellent reputation which we have built and it is our expectation that every member of staff should work towards not only maintaining, but enhancing this reputation. Please be assured that we will investigate this issue as a matter of urgency, that the correct procedures will be followed and that we will report back to you directly.
One of the reasons why we subscribe to Hello Peter is because we place so much value on a channel which allows our customers to make us aware of an issue which under usual circumstances, we may be unaware of.
Thank you for taking the time to bring this matter to our attention. We assure you that we view this matter in a most serious light as it is, in our opinion, a violation of the trust which our customers place in us when providing us with their details. STss is very proud of the excellent reputation which we have built and it is our expectation that every member of staff should work towards not only maintaining, but enhancing this reputation. Please be assured that we will investigate this issue as a matter of urgency, that the correct procedures will be followed and that we will report back to you directly.
Stss Prepaid Metering's reply12 Oct 2015, 10:07
Official
Hello angelo.todorov,
One of the reasons why we subscribe to Hello Peter is because we place so much value on a channel which allows our customers to make us aware of an issue which under usual circumstances, we may be unaware of.
Thank you for taking the time to bring this matter to our attention. We assure you that we view this matter in a most serious light as it is, in our opinion, a violation of the trust which our customers place in us when providing us with their details. STss is very proud of the excellent reputation which we have built and it is our expectation that every member of staff should work towards not only maintaining, but enhancing this reputation. Please be assured that we will investigate this issue as a matter of urgency, that the correct procedures will be followed and that we will report back to you directly.
One of the reasons why we subscribe to Hello Peter is because we place so much value on a channel which allows our customers to make us aware of an issue which under usual circumstances, we may be unaware of.
Thank you for taking the time to bring this matter to our attention. We assure you that we view this matter in a most serious light as it is, in our opinion, a violation of the trust which our customers place in us when providing us with their details. STss is very proud of the excellent reputation which we have built and it is our expectation that every member of staff should work towards not only maintaining, but enhancing this reputation. Please be assured that we will investigate this issue as a matter of urgency, that the correct procedures will be followed and that we will report back to you directly.