N
Ndamu
1 reviews | Active since Aug 2024
13 Aug 2024, 09:03
Simon ? You're a star
For some reason, my prepaid meter was not working for the past 3 weeks. I had no idea how many units I had left and I couldn't even load new units because it kept on displaying error messages. I called the company multiple times and not only did they fail in resolving the issue, they couldn't even send me an electrician no matter how many times I asked. That's until God put me in the care of Simon, the agent who picked my call last night around 7:00PM. His service was IMPECCABLE. His explanations, sympathy, patience, empathy, knowledge of the subject had nothing to do with the nonsense I had to put up with al the previous times I called. Truly an amazing agent.
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Stss Prepaid Metering's replyOfficial
13 Aug 2024, 13:39Thank you so much for your detailed review! We're thrilled to hear that Simon was able to turn your experience around and provide the exceptional service you deserve. It's feedback like this that reminds us of the impact we can have when we go the extra mile. We’re proud to have Simon on our team, and your kind words will be shared with him. We're committed to making sure your future experiences are just as positive.
Stss Prepaid Metering's reply13 Aug 2024, 13:39
Official
Thank you so much for your detailed review! We're thrilled to hear that Simon was able to turn your experience around and provide the exceptional service you deserve. It's feedback like this that reminds us of the impact we can have when we go the extra mile. We’re proud to have Simon on our team, and your kind words will be shared with him. We're committed to making sure your future experiences are just as positive.