Shepherds servixe ! Code 30!

Had a code 30 error and could not load my token. Replaced battery plugged it in closer to the fb board unplugged everything dropped all switches in db board with no luck. Shepherd answered my call for help went through the troubleshooting patiently and eventually organised a technician to come out on a Sunday afternoon. Who managed to load the token but still had a code 30 error. Shepherds efficient friendly and knowledgeable assistance was awesome and his service was amazing he followed up communicated with me constantly to make sure it was all happening and done and I wasn’t left in the dark . (Well until loadshedding !!) but overall the “people” technician included were great to work with the hardware not so much ! Thank you Shepherd we need more of you in SA.