Service appreciation

Yesterday i could not buy electricity as i was owing STSS 200, when trying to pay the ATMs were offline.. I have spoken to one of the sales agent who happens to be rude. He was rude in the manner that he told me he cannot help me if i am not going to pay regardless of telling him that we do not have electricity.When i was calling for the second time it was about 18:30 and i met this lovely guy whose name is Shepherd. He helped me and advised me to go pay in Shoprite and he made it possible for us to buy electricity and advise me to send proof of payment the netx day. I really appreciate the service that i got from him. I was very hurt how the other guy treated me and finally got better when Sherphard helped me.