DW
Dillen W
1 reviews | Active since Oct 2017
09 Mar 2022, 10:43
**** Service !
Was on a call with Shephard and the arrogance and refusal to assist with basic questions is **********. I asked for his last name and he refused, I asked to speak to a manager and he refused. I don't know what high horse he is on but it's not a good look for the business.
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Stss Prepaid Metering's replyOfficial
09 Mar 2022, 16:19Thank you for contacting us via Hello Peter. We are investigating the call and the service received. The Call Centre Administrator has tried to contact you to discuss the matter, but has been unable to reach you. We note that you queried the electricity being off and were informed that the outage was due to loadshedding and not due to the prepaid meter. Shephard noted that your meter is in credit and that, when the electricity is restored, you may need to check the internal and external DBs should the power to your unit not return. We apologise that your interaction with the Call Centre Agent was not satisfactory.
Stss Prepaid Metering's reply09 Mar 2022, 16:19
Official
Thank you for contacting us via Hello Peter. We are investigating the call and the service received. The Call Centre Administrator has tried to contact you to discuss the matter, but has been unable to reach you. We note that you queried the electricity being off and were informed that the outage was due to loadshedding and not due to the prepaid meter. Shephard noted that your meter is in credit and that, when the electricity is restored, you may need to check the internal and external DBs should the power to your unit not return. We apologise that your interaction with the Call Centre Agent was not satisfactory.