Rude consultants
<p>I hate this system, Lesley is so kind and always treats his clients with respect but Gerhard is rude. I want this prepaid removed I can't deal with untrained consultants like this all the time. Please train them especially Gerhard. </p>
Thank you for bringing this issue to our attention.
We listened to all the phone calls made to the call centre agent in question, while he was on shift last night and this morning. We cannot detect any calls that would be considered discourteous.
Without further information from you, requested in a direct email to you this morning, we are unable to investigate the matter further.
Irrespective of this, we apologise most sincerely if you felt you were not accorded professional and considerate service, which we consider to be an imperative from all members of our staff.
Thank you for bringing this issue to our attention.
We listened to all the phone calls made to the call centre agent in question, while he was on shift last night and this morning. We cannot detect any calls that would be considered discourteous.
Without further information from you, requested in a direct email to you this morning, we are unable to investigate the matter further.
Irrespective of this, we apologise most sincerely if you felt you were not accorded professional and considerate service, which we consider to be an imperative from all members of our staff.