SP
Sophia P
1 reviews | Active since Jul 2020
07 Jul 2020, 19:25
******
My bill has more than tripled in the past month! And it may be lockdown, but I have been at work throughout and I live alone. I've called the call centre three days in a row now and been told that I've been escalated and will be called with someone that can help,and yet I have still not received phone call! The app is completely useless I cannot see my Daily usage on anything and then get an insane bill that I must suddenly agree to.
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Stss Prepaid Metering's replyOfficial
08 Jul 2020, 12:19Thank you for contacting STss. STss purely performs a metering reading service. Should you need to query the usage recorded by your unit’s meters you will need to speak to the Estate Manager to contact an electrician and a plumber to check for leaks and confirm that the meters are in order for your unit. The Estate Manager will then provide feedback to STss on the findings.
Stss Prepaid Metering's reply08 Jul 2020, 12:19
Official
Thank you for contacting STss. STss purely performs a metering reading service. Should you need to query the usage recorded by your unit’s meters you will need to speak to the Estate Manager to contact an electrician and a plumber to check for leaks and confirm that the meters are in order for your unit. The Estate Manager will then provide feedback to STss on the findings.