CZ
Claudia Z
1 reviews | Active since Jan 2020
25 Jan 2020, 19:16
Ridiculously OVERCHARGED!!!
Cannot begin to Express my frustration. Ever since I gave notice that I will be leaving, my water and domestic effluent has been through the roof. In the last 3 DAYS I have paid a total of R160 for water, R174 for domestic effluent and the last 2 times that I have called or even used the app to send a message(no reply) to query these charges I keep getting the go around.
So F@#king frustrating that I'm getting charged ridiculous amounts where by the last 11 months were all within reason.
Hopefully I can get an answer here.
Helpful (0)
Replies (3)0
Replies (3)
Stss Prepaid Metering's replyOfficial
27 Jan 2020, 16:13Your water and associated domestic effluent charges have been reviewed and we have picked up a fault on the metering hardware used to interpret and convey the use of the actual meter owned by the Body Corporate.
Stss Prepaid Metering's reply27 Jan 2020, 16:13
Official
Your water and associated domestic effluent charges have been reviewed and we have picked up a fault on the metering hardware used to interpret and convey the use of the actual meter owned by the Body Corporate.
Stss Prepaid Metering's replyOfficial
27 Jan 2020, 16:14The account has been rectified with a credit equal to eleven kiloliters of water, and the wallet has been set to not charge until the technicians have rectified the matter.
Thank you for bringing the matter to our attention.
Stss Prepaid Metering's reply27 Jan 2020, 16:14
Official
The account has been rectified with a credit equal to eleven kiloliters of water, and the wallet has been set to not charge until the technicians have rectified the matter.
Thank you for bringing the matter to our attention.
CZ
Claudia Z's updateReviewer Update
11 Mar 2020, 06:18Since I only get a response here. Here we go again...
You admitted that there was a fault with your metering hardware. I had to put more money in the wallet than what I needed to. I was informed that I would get a refund due to the problem being on your end.
I have sent emails with no reply. This is the 2nd month since I have moved out. I would like my money refunded, the day I left my electricity was at R560. I have sent an email to *** with my banking details.
You admitted that there was a fault with your metering hardware. I had to put more money in the wallet than what I needed to. I was informed that I would get a refund due to the problem being on your end.
I have sent emails with no reply. This is the 2nd month since I have moved out. I would like my money refunded, the day I left my electricity was at R560. I have sent an email to *** with my banking details.
CZ
Claudia Z's update11 Mar 2020, 06:18
Reviewer Update
Since I only get a response here. Here we go again...
You admitted that there was a fault with your metering hardware. I had to put more money in the wallet than what I needed to. I was informed that I would get a refund due to the problem being on your end.
I have sent emails with no reply. This is the 2nd month since I have moved out. I would like my money refunded, the day I left my electricity was at R560. I have sent an email to *** with my banking details.
You admitted that there was a fault with your metering hardware. I had to put more money in the wallet than what I needed to. I was informed that I would get a refund due to the problem being on your end.
I have sent emails with no reply. This is the 2nd month since I have moved out. I would like my money refunded, the day I left my electricity was at R560. I have sent an email to *** with my banking details.