1 reviews | Active since Jun 2016
Proof of payment
<p>I bought and paid R150 on the 30 September and sent them the proof of payment which i was told its not reflectin. Today i bought R200 and sent them proof of payment and requested R100 but was given R26. Was told the R150 is still not reflecting. This is not on, ive been using tge same reference nunber since which is ********** ********** and confirmation will be sent the following day but not with this one. Worse i have been on their callcentre line since 19:00 and only answered at about 20:30 and still not helped. </p>
Good day,
Thank you for bringing this issue to our attention. We are currently investigating the reason why your two payments were declined with our business partner – Easypay - and will revert back to you as soon as possible. We can unfortunately not issue prepaid tokens for the full amount on payments not received by us. In the interim, we have issued you with emergency tokens on the strength of your proof of payments.
We notice you phoned after 20h00, during our peak hours, and sincerely apologise for the delay in answering your call. We encourage you to get into contact with our call centre supervisor, ***, to allow us to investigate your dropped call/s between 19h00 – 20h00 as we assume you used an alternative number.
In our pursuit of service excellence, we always strive to find ways to streamline the call centre response times. Currently, an alternative to phoning the call centre, is to email your query to our 24 hour dedicated email address; ***.
Good day,
Thank you for bringing this issue to our attention. We are currently investigating the reason why your two payments were declined with our business partner – Easypay - and will revert back to you as soon as possible. We can unfortunately not issue prepaid tokens for the full amount on payments not received by us. In the interim, we have issued you with emergency tokens on the strength of your proof of payments.
We notice you phoned after 20h00, during our peak hours, and sincerely apologise for the delay in answering your call. We encourage you to get into contact with our call centre supervisor, ***, to allow us to investigate your dropped call/s between 19h00 – 20h00 as we assume you used an alternative number.
In our pursuit of service excellence, we always strive to find ways to streamline the call centre response times. Currently, an alternative to phoning the call centre, is to email your query to our 24 hour dedicated email address; ***.