CN
Chrizelda N
1 reviews | Active since Sept 2017
16 Jul 2019, 15:04
Poor STSS and staff
I'm highly disappointed in Stss and staff, after have been phoning the whole they so far. Begging them to please help us out, and asking them if we pay R1500 so long, if the can just help us out with electricity for tonight, we get refused to be helped, having 2 little children aswell.... I feel that they don't care about anyone accept them selfs....
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Replies (3)
Stss Prepaid Metering's replyOfficial
17 Jul 2019, 11:58Thank you for contacting STss. The Smart Metering prepaid system works as follows: When a Wallet reaches zero or is in arrears, electricity is disconnected by the Smart Meter. When a payment into the Wallet increases the balance to a credit, electricity is restored.
Stss Prepaid Metering's reply17 Jul 2019, 11:58
Official
Thank you for contacting STss. The Smart Metering prepaid system works as follows: When a Wallet reaches zero or is in arrears, electricity is disconnected by the Smart Meter. When a payment into the Wallet increases the balance to a credit, electricity is restored.
Stss Prepaid Metering's replyOfficial
17 Jul 2019, 11:58STss cannot turn electricity on and off, we are only able to pass a temporary credit, while we wait for the payment made by a client to reflect in the Wallet account. The system is similar to prepaid airtime.
Stss Prepaid Metering's reply17 Jul 2019, 11:58
Official
STss cannot turn electricity on and off, we are only able to pass a temporary credit, while we wait for the payment made by a client to reflect in the Wallet account. The system is similar to prepaid airtime.
Stss Prepaid Metering's replyOfficial
17 Jul 2019, 11:59Thank you for your 2 payments, clearing the arrears and loading a credit on your Wallet. We can confirm that the electricity was restored on the evening of 16 July 2019.
Stss Prepaid Metering's reply17 Jul 2019, 11:59
Official
Thank you for your 2 payments, clearing the arrears and loading a credit on your Wallet. We can confirm that the electricity was restored on the evening of 16 July 2019.