Poor service/no service

I loaded R700 on my account which reflected and then didn't. I phoned the call center last week with regards to this and the email payment confirmation. They said they would resolve this in 48 hours. No call no email until today. I followed up on Monday and the agent said it would be sorted on the Monday which it was not. I phoned again today, after 8min and being on hold they cut the call on me. They keep saying they waiting for their finance department and they'll get back to me but never do, is there even a finance department?? I honestly wait for my lease to end so I can move out of Balwin. Nice complex but using stss is an absolute headache since i moved in. They are extremely frustrating!!!