BM
BONGINKOSI M
1 reviews | Active since Feb 2021
09 Mar 2024, 14:06
Poor service when comes to top up!
Every time I have to top up my electricity I face problems, then I go to the app to seek help guess what I must remove the meter box from one room to the next all the time and plug it in different sockets, it’s honestly irritating because one time I had zero electricity and it took me 30 minutes to just recharge!!!!
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Stss Prepaid Metering's replyOfficial
11 Mar 2024, 11:36Thank you for bringing this issue to our attention. I understand how frustrating it can be to face difficulties with topping up your electricity. As per our agent’s advice, the meter and keypad operate on Plug Line Communication, and any smart appliance, inverter, and/or WIFI router can disrupt and interfere with the communication signal. As per our recommendations included in our welcome letter, we encourage our clients to top their meter up well before the current credit depletes to mitigate further communication issues between the meter and keypad. We will be in touch with you via email to address your concerns.
Stss Prepaid Metering's reply11 Mar 2024, 11:36
Official
Thank you for bringing this issue to our attention. I understand how frustrating it can be to face difficulties with topping up your electricity. As per our agent’s advice, the meter and keypad operate on Plug Line Communication, and any smart appliance, inverter, and/or WIFI router can disrupt and interfere with the communication signal. As per our recommendations included in our welcome letter, we encourage our clients to top their meter up well before the current credit depletes to mitigate further communication issues between the meter and keypad. We will be in touch with you via email to address your concerns.