MD
Margareth D
1 reviews | Active since Dec 2020
03 Dec 2020, 15:46
Poor service by stss
When l buy electricity, it can only be used after 24 hours or l have to scan receipt and send through email then request for an emergency token. If l call the call centre, R25 is deducted. Today l bought electricity for R425 in the morning, l sent receipt and request a token via their sms portal but they tell me my account has no money. But on the contrary, the sent me an email that l can only get token for R200. Im struggling to get electricity since morning. Can this company trest their clients with respect. Also improve your system so that one gets a pin straight from the retail shop and load without requesting for a token. I'm really ****ed off by stss
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Stss Prepaid Metering's replyOfficial
04 Dec 2020, 10:49Thank you for bringing this matter to our attention. We always strive to improve our service delivery to all our respective clients. Please note that all EFT payments carry a waiting period of 24 to 48 hours as per the banking regulations. STss has made it possible for EFT payments to clear and reflect immediately and to request a token at your own convenience through our online platform. Please download our free STss Wallet App for added convenience. The STss Wallet allows you to make top-up payments, view your Wallet balance, request tokens and view previously requested tokens. One of our Supervisors will be in contact with you to explain the process and register your details for the STss Wallet App.
Stss Prepaid Metering's reply04 Dec 2020, 10:49
Official
Thank you for bringing this matter to our attention. We always strive to improve our service delivery to all our respective clients. Please note that all EFT payments carry a waiting period of 24 to 48 hours as per the banking regulations. STss has made it possible for EFT payments to clear and reflect immediately and to request a token at your own convenience through our online platform. Please download our free STss Wallet App for added convenience. The STss Wallet allows you to make top-up payments, view your Wallet balance, request tokens and view previously requested tokens. One of our Supervisors will be in contact with you to explain the process and register your details for the STss Wallet App.