EM
Emile M
1 reviews | Active since Oct 2019
01 May 2022, 19:16
Poor service
Always struggling to load electricity for weeks and today I'm in the dark as support agent can't help me, this is really unacceptable and poor service ever
Helpful (0)
Replies (3)0
Replies (3)
Stss Prepaid Metering's replyOfficial
03 May 2022, 12:30Thank you for your feedback via Hello Peter. After investigating the matter, evidence suggests that there was an Error 30 issue with your Keypad. A Call Centre representative went through the correct steps with you and noted that you required assistance from the Caretaker. One of our Call Centre agents contacted you earlier today and noted that everything is in order. We apologise for any inconvenience caused.
Stss Prepaid Metering's reply03 May 2022, 12:30
Official
Thank you for your feedback via Hello Peter. After investigating the matter, evidence suggests that there was an Error 30 issue with your Keypad. A Call Centre representative went through the correct steps with you and noted that you required assistance from the Caretaker. One of our Call Centre agents contacted you earlier today and noted that everything is in order. We apologise for any inconvenience caused.
EM
Emile M's updateReviewer Update
08 May 2022, 15:46- Same error again, the caretaker does not want to get involved and always requesting me to call you ,,, no electricity in this cold, been trying to load the voucher since Friday night. Last time I had to stay up till 3am and yesterday I did the same but no luck, this is really unacceptable
EM
Emile M's update08 May 2022, 15:46
Reviewer Update
- Same error again, the caretaker does not want to get involved and always requesting me to call you ,,, no electricity in this cold, been trying to load the voucher since Friday night. Last time I had to stay up till 3am and yesterday I did the same but no luck, this is really unacceptable
Stss Prepaid Metering's replyOfficial
09 May 2022, 10:32Thank you for your feedback. Our technician will be replacing your meter with a new wireless meter which should eliminate errors going forward. Please contact our Call Centre on *** if you have any questions or concerns, and they will gladly assist. Apologies for any inconvenience caused.
Stss Prepaid Metering's reply09 May 2022, 10:32
Official
Thank you for your feedback. Our technician will be replacing your meter with a new wireless meter which should eliminate errors going forward. Please contact our Call Centre on *** if you have any questions or concerns, and they will gladly assist. Apologies for any inconvenience caused.