1 reviews | Active since Mar 2009
Poor service
I moved into 240 Villa Franche last year December and they have a prepaid electricity system with STSS. I followed the instructions from the booklet and registered my details, I received 3 tokens via sms and followed the same process thereafter which never worked. The book states you will received your token within minutes I waited over an hour and had to call for this, it happened again and I spoke to an agent who said that someone from IT will call me in the first week in Jan, Today is the 3rd week and no call. I just called now and spoke to Dwane about the same issue and he was rude - raising his voice and telling me that the issue cannot be resolved and I should call or email in future. How does that better the system? why do we pay a service provider that cannot deliver? STSS is useless there wasn't even a manager available to take my call nor did Dwane give out the manager details
Our Call Centre Supervisor contacted you this morning, to explain that certain Samsung and Blackberry phones are not compatible with our system and that the following are your options to obtain your token:
1) e-mail the 24 hour call centre on ***;
2) phone the 24 hour call centre; buy a token at an outlet via Unipin or;
3) as your best option, purchase electricity on the FNB website where the meter number can be used and the token will be received immediately.
We are also happy to add a second phone which is compatible with our system.
We apologise if you were unhappy with the way our agent handled the call, but we have listened to the recording and can confirm that he provided the correct information without raising his voice.
Our Call Centre Supervisor contacted you this morning, to explain that certain Samsung and Blackberry phones are not compatible with our system and that the following are your options to obtain your token:
1) e-mail the 24 hour call centre on ***;
2) phone the 24 hour call centre; buy a token at an outlet via Unipin or;
3) as your best option, purchase electricity on the FNB website where the meter number can be used and the token will be received immediately.
We are also happy to add a second phone which is compatible with our system.
We apologise if you were unhappy with the way our agent handled the call, but we have listened to the recording and can confirm that he provided the correct information without raising his voice.