1 reviews | Active since Mar 2009
Poor listening s****s
<p>I contacted STSS on Friday to get a R50 voucher, This was to assist the new tenant in the complex. I informed the agent to send me a R50 voucher which he confirmed he would. Only to realise he sent me the entire amount of R400. I have been using this service for almost a year and have never once requested the full amount. The agents generally dont care about you over the phone they just rush the call to get you off the line. This is pathetic service and i am unsure why the estates even use STSS as life was meant to be easier not more difficult. now i am sitting with the full amount which will probably run out quicker!!!!</p>
As per your telephone conversation with our Call Centre Supervisor earlier, we offer our apologies for sending the incorrect token amount. We have listened to the call, and in our opinion, the call wasn't rushed and the agent was helpful. The fact remains that the call centre agent made a mistake by sending a token for the full amount instead of the requested amount and we will ensure they are all reminded to take note of requests from the client in future.
As per your telephone conversation with our Call Centre Supervisor earlier, we offer our apologies for sending the incorrect token amount. We have listened to the call, and in our opinion, the call wasn't rushed and the agent was helpful. The fact remains that the call centre agent made a mistake by sending a token for the full amount instead of the requested amount and we will ensure they are all reminded to take note of requests from the client in future.