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Grace R

1 reviews | Active since Jul 2017

28 May 2020, 08:21

Poor customer service from STSS

I am currently using STSS Metering services. I am not happy with this companies services at all I do not understand why can't we buy electricity directly from the municipality, as this people cannot resolve our issues at all. For the 3rd time today I called them, the consultants promised that they will escalate the matter to their supervisor, and I never get feedback from them. My meter is running at 1 bar(Low network signal) , since the the 25 May 2020,I have been trying to recharge my box, to this date the network is still low everytime I get an error 30. From 40 units now I am left with 5units and I am not getting any help from STSS.

Previously I was asked to go try it at my neighbors house, I did try, but there was still poor signal.

We are already paying high electricity costs for 3rd party electricity suppliers, please don't let us suffer further than this.

0
Replies (3)
Stss Prepaid Metering
Stss Prepaid Metering's reply28 May 2020, 12:16
Official
We acknowledge that this has been reported to us before. It has since been discovered that the problem is not caused by the prepaid meter, but by external interference with this meter.
Stss Prepaid Metering
Stss Prepaid Metering's reply28 May 2020, 12:16
Official
The Call Centre would normally advise in such cases to switch off and unplug every appliance that might be interfering with the signal connection to the prepaid meter and to then insert the token before switching on the appliances again. Alternatively the technician can investigate if there is a possibility of installing a different brand prepaid meter, preferably a wireless one. 
Stss Prepaid Metering
Stss Prepaid Metering's reply28 May 2020, 12:17
Official
This exercise will be done at no cost to the resident. A technician will be appointed today in an attempt to have the matter resolved as soon as possible.