SZ
SILULEKO Z
1 reviews | Active since Jul 2021
09 Jan 2025, 12:00
Overcharged
I am extremely disappointed with the service and the lack of accountability regarding my recent recharge. After loading R500 on Saturday, just four days later, my balance is somehow sitting at a negative -R426! How is this even possible? This level of inaccuracy and unexplained charges feels outright *****ulent. Despite reaching out and providing proof of payment, no clear breakdown has been given to justify the situation. Customers deserve transparency, and this experience shows anything but that.
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Replies (2)
Stss Prepaid Metering's replyOfficial
09 Jan 2025, 15:46Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced regarding your recent recharge. We understand how concerning it is to see discrepancies with your balance. Upon reviewing your case, we noticed that the proof of payment provided does not include sufficient details (the recipient account, reference, date, and amount) for us to trace the transaction. To resolve this matter promptly, we kindly request a complete and proper proof of payment that includes all the necessary details. Transparency and customer satisfaction are extremely important to us, and we are committed to resolving this issue for you. Please reach out to *** so we can assist you further and ensure this matter is addressed to your satisfaction. We appreciate your patience and understanding as we work to resolve this.
Stss Prepaid Metering's reply09 Jan 2025, 15:46
Official
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced regarding your recent recharge. We understand how concerning it is to see discrepancies with your balance. Upon reviewing your case, we noticed that the proof of payment provided does not include sufficient details (the recipient account, reference, date, and amount) for us to trace the transaction. To resolve this matter promptly, we kindly request a complete and proper proof of payment that includes all the necessary details. Transparency and customer satisfaction are extremely important to us, and we are committed to resolving this issue for you. Please reach out to *** so we can assist you further and ensure this matter is addressed to your satisfaction. We appreciate your patience and understanding as we work to resolve this.
SZ
SILULEKO Z's updateReviewer Update
09 Jan 2025, 15:56Hi
Capitec does not allow POP on transactions done through “capitec pay” hence im unable to give you a document version of the POP, my request was and still is give me a breakdown of the costs leading me to a negetive balance surely this must be something you have in your side be it logs or anything? Secondly why do i need to provide the documents POP with details you have and can see my accounts surely that can serve as enough proof of my balances and recharge.
No way in any logical world you cannot see the logs/transactions or atleast account and give me proof of the charges leading to this balance
Capitec does not allow POP on transactions done through “capitec pay” hence im unable to give you a document version of the POP, my request was and still is give me a breakdown of the costs leading me to a negetive balance surely this must be something you have in your side be it logs or anything? Secondly why do i need to provide the documents POP with details you have and can see my accounts surely that can serve as enough proof of my balances and recharge.
No way in any logical world you cannot see the logs/transactions or atleast account and give me proof of the charges leading to this balance
SZ
SILULEKO Z's update09 Jan 2025, 15:56
Reviewer Update
Hi
Capitec does not allow POP on transactions done through “capitec pay” hence im unable to give you a document version of the POP, my request was and still is give me a breakdown of the costs leading me to a negetive balance surely this must be something you have in your side be it logs or anything? Secondly why do i need to provide the documents POP with details you have and can see my accounts surely that can serve as enough proof of my balances and recharge.
No way in any logical world you cannot see the logs/transactions or atleast account and give me proof of the charges leading to this balance
Capitec does not allow POP on transactions done through “capitec pay” hence im unable to give you a document version of the POP, my request was and still is give me a breakdown of the costs leading me to a negetive balance surely this must be something you have in your side be it logs or anything? Secondly why do i need to provide the documents POP with details you have and can see my accounts surely that can serve as enough proof of my balances and recharge.
No way in any logical world you cannot see the logs/transactions or atleast account and give me proof of the charges leading to this balance