MC
Malekoa C
1 reviews | Active since Dec 2022
06 Dec 2022, 10:57
No support
STSS Prepaid service horrible. No response on email from the same people who sent us monthly purchases report for our complex. Calling their line there is no answer on accounts inquiries option and the calls center cannot assist with anything. No feedback or reference number on the chat service
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Stss Prepaid Metering's replyOfficial
06 Dec 2022, 15:09Thank you for raising this matter with us. We are investigating why your query was not escalated timeously. As per STss’ records, we are not the current prepaid services provider for the first 52 units of your Scheme, and can therefore not resolve any queries on your prepaid service/ meter.
We have opened a query with the managing agent of your Scheme to obtain clarity on your service provider and will communicate same, once we have received feedback.
Stss Prepaid Metering's reply06 Dec 2022, 15:09
Official
Thank you for raising this matter with us. We are investigating why your query was not escalated timeously. As per STss’ records, we are not the current prepaid services provider for the first 52 units of your Scheme, and can therefore not resolve any queries on your prepaid service/ meter.
We have opened a query with the managing agent of your Scheme to obtain clarity on your service provider and will communicate same, once we have received feedback.