1 reviews | Active since Mar 2009
No ears consultants
<p>This is now my second complaint regarding STSS about the same type of incident. I called them to request a R50 token and the agent sends me a token for the full amount. This happened a few months ago and the manager called me and assured me this wont happen again. She also said that agents were then told to listen to the customer - clearly this isnt happening, What a useless system for such a huge complex. Sad thing is that others may be experiencing the same issue.</p>
We apologise for the oversight.
Kindly note that you are able to use the methods mentioned below as an alternative to the call centre.
- You are able to send an sms to 31661, using your specific reference, EGPPU0123,300 as per the fictional example in the STss booklet. The sms will trigger an automated token number to yourself via sms, within seconds.
- Alternatively, you are able email 24 hour support at ***.
Our Call Centre Manager has contacted you offline in order to resolve any further queries.
Yours sincerely,
STss Team
We apologise for the oversight.
Kindly note that you are able to use the methods mentioned below as an alternative to the call centre.
- You are able to send an sms to 31661, using your specific reference, EGPPU0123,300 as per the fictional example in the STss booklet. The sms will trigger an automated token number to yourself via sms, within seconds.
- Alternatively, you are able email 24 hour support at ***.
Our Call Centre Manager has contacted you offline in order to resolve any further queries.
Yours sincerely,
STss Team