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Simeon S

1 reviews | Active since Apr 2019

09 Mar 2020, 12:01

No and very poor service!

No and very poor service. If you dial in with a query, you are simply cut off. After the 3rd attempt, the assistance given to the agent was by no means satisfactory. When asked to speak to their head, you are just cut off. The problem that was discussed with them is first of all that they do not give feedback on email - even after 7 days. Secondly, their STss wallet does not work - it stands still and there is no movement on the app for more than a week.

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Replies (1)
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Simeon S's update09 Mar 2020, 14:35
Reviewer Update
STss called me back, apologized and explained why problem arose and what they were going to do to address it.