My personal experience with STss

Billing issues often see upset people who query why their electricity or water costs etc are so high - invariably though there is always an explanation and reason, and in the odd case where an error has been made, a correction must be app****. There are also technical aspects to the whole prepaid billing system, such as telemetry systems - inevitably there will be queries and complaints from users over a range of issues, and the prepaid meter reading company must be on top of their game to make sure all systems are working properly and that billing is both transparent and that queries can be resolved quickly. In my experience, STss fit that bill perfectly. I speak in my capacity as an estate manager, who deals with thousands of residents, and who is copied in on the many emails between residents and STss regarding billing queries.

Many times a resident is understandably upset when they get a bill that is more than expected, and can be quite hostile in their accusations directed to the billing company. How the billing company deals with such and getting to a quick resolution is key - I've been impressed by STss in how they handle this.

The Body Corporate of the estate I manage appointed STss to take over from another prepaid meter reading company due to that company constantly letting us down and not addressing residents concerns. But with STss, I have seen them take quick action to address any technical or billing problems that may come to light, respond quickly to residents queries, often going to great lengths to respond to explain things in great detail where such detail is needed, and resolve such issues with minimal delay. What I have also found with them is their senior management team are very knowledgable and will get involved if need be so as to expedite resolution should a matter warrant this. Sure, there are some occasions where resolution may take longer than is hoped due to some unforeseen technical issue, but I can attest to the fact it is not through lack of effort and to date, there is not one issue I have not seen STss fail to resolve.

I have dealt with STss for over a year now and their level of service as remained consistently high through that time. So, in summary, I would not hesitate to recommend STss to anyone looking to appoint a prepaid meter reading company.

All the best, Steve Walley