VN
Valene N
1 reviews | Active since Aug 2014
29 Jul 2019, 09:27
Money ****** from account by STSS staff
My electricity account was blocked by STSS as someone requested a R100 on my account. I had to face an inconvenience last night as I had to drive to the garage to get electricity as I was not able to purchase online. I call them this morning and they have the audacity to ask me to pay the R100. This was not even requested by me so why should I pay for it. Please be careful, this business does not appear to be above board.
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Replies (6)
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:53 We listened to the recordings as part of our investigation to determine the circumstances surrounding the fact that a token was issued to your prepaid electricity meter without your knowledge.
Stss Prepaid Metering's reply29 Jul 2019, 14:53
Official
We listened to the recordings as part of our investigation to determine the circumstances surrounding the fact that a token was issued to your prepaid electricity meter without your knowledge.
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:54 The investigation revealed that a R100 token was issued in error to your prepaid electricity meter by our Call Centre, and this resulted in your prepaid account reflecting an arrear amount of R100.
Stss Prepaid Metering's reply29 Jul 2019, 14:54
Official
The investigation revealed that a R100 token was issued in error to your prepaid electricity meter by our Call Centre, and this resulted in your prepaid account reflecting an arrear amount of R100.
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:54The adverse effect of this is that you received the blocked notification when you tried to buy prepaid electricity tokens online.
Stss Prepaid Metering's reply29 Jul 2019, 14:54
Official
The adverse effect of this is that you received the blocked notification when you tried to buy prepaid electricity tokens online.
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:54There was an element of human error. We have stringent verification protocols in place, which unfortunately were not followed in this instance.
Stss Prepaid Metering's reply29 Jul 2019, 14:54
Official
There was an element of human error. We have stringent verification protocols in place, which unfortunately were not followed in this instance.
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:54We wish to assure you that the token issued has been cleared from your prepaid electricity account and thus you will not be affected when topping-up or recharging your electricity.
Stss Prepaid Metering's reply29 Jul 2019, 14:54
Official
We wish to assure you that the token issued has been cleared from your prepaid electricity account and thus you will not be affected when topping-up or recharging your electricity.
Stss Prepaid Metering's replyOfficial
29 Jul 2019, 14:54We acknowledge that the error caused inconvenienced to you, and we apologise unreservedly for this.
Stss Prepaid Metering's reply29 Jul 2019, 14:54
Official
We acknowledge that the error caused inconvenienced to you, and we apologise unreservedly for this.