GM
GUSTAV M
1 reviews | Active since Dec 2024
24 Dec 2024, 11:53
*****ing Electricity Units from Pensioners
Unit 302 Ballito Village Had a power outage and meter read in a error code. Electrician Stephan came to fix it but afterwards the Electricity units reduced with more than a 1000 units. My retired parents live in the unit and they have lost most of the R13,500 worth of electricity units I purchased for them. Shepard from Stss rep**** on email but when I explained the problem he never responded and just closed the ticket as resolved. At this time of the year I am also not able to reach the contact centre by call
Helpful (0)
Replies (2)0
Replies (2)
Stss Prepaid Metering's replyOfficial
24 Dec 2024, 12:17 Thank you for bringing this matter to our attention. We deeply regret the frustration and inconvenience caused by this issue, particularly during such a busy time of the year. To clarify, the matter has been escalated to our Finance team, and we have already issued instructions for an additional token to replace the balance of units. We sincerely apologize for any confusion regarding the status of your ticket and for the delay in resolving this matter. Our Call Centre team has also been advised to prioritize this situation and improve communication to avoid such experiences in the future. Please rest assured that we are committed to ensuring your parents receive the rest of their electricity balance promptly. Should you require further assistance, you’re welcome to reach out directly via ***. We value your feedback and will use it to improve our processes and service delivery.
Stss Prepaid Metering's reply24 Dec 2024, 12:17
Official
Thank you for bringing this matter to our attention. We deeply regret the frustration and inconvenience caused by this issue, particularly during such a busy time of the year. To clarify, the matter has been escalated to our Finance team, and we have already issued instructions for an additional token to replace the balance of units. We sincerely apologize for any confusion regarding the status of your ticket and for the delay in resolving this matter. Our Call Centre team has also been advised to prioritize this situation and improve communication to avoid such experiences in the future. Please rest assured that we are committed to ensuring your parents receive the rest of their electricity balance promptly. Should you require further assistance, you’re welcome to reach out directly via ***. We value your feedback and will use it to improve our processes and service delivery.
GM
GUSTAV M's updateReviewer Update
24 Dec 2024, 13:30Thank you for your response, Gift from the call centre contacted me and was very helpful. He has issued some tokens and there is some tokens that did not work that he will reissue and call me back. Appreciate your help and the escalation did make a big difference
GM
GUSTAV M's update24 Dec 2024, 13:30
Reviewer Update
Thank you for your response, Gift from the call centre contacted me and was very helpful. He has issued some tokens and there is some tokens that did not work that he will reissue and call me back. Appreciate your help and the escalation did make a big difference