tT
thomascharlescarter T
1 reviews | Active since May 2015
28 Jul 2020, 15:35
Inefficient call center
I was provided an activation code that is barely legible and have spent a combined 3 hours on hold trying to get through to their call center. When you get through, the call either gets cut or their system is down and someone will phone you back which never happens. Or you can be on hold get to position 1 in the queue and then suddenly jump back to number 6. Who is paying for my airtime when i am holding on for what is a clearly understaffed call center. Terrible service.
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Stss Prepaid Metering's replyOfficial
29 Jul 2020, 08:47Thank you for bringing this issue to our attention.
STss would like to sincerely apologise for the inconvenience experienced while trying to get through to our Customer Service Call Centre.
This has been escalated to our dedicated IT department who will investigate and make sure it does not happen again.
As STss our mandate is to give the best service to all our clients timeously without unnecessary delays.
We will continue to improve our systems and ensure that our services are effective and efficient at all times.
Please note for any further assistance, you can email our 24-hour Call Centre on support @ stss.co.za and we’ll gladly assist to resolve your queries.
STss would like to sincerely apologise for the inconvenience experienced while trying to get through to our Customer Service Call Centre.
This has been escalated to our dedicated IT department who will investigate and make sure it does not happen again.
As STss our mandate is to give the best service to all our clients timeously without unnecessary delays.
We will continue to improve our systems and ensure that our services are effective and efficient at all times.
Please note for any further assistance, you can email our 24-hour Call Centre on support @ stss.co.za and we’ll gladly assist to resolve your queries.
Stss Prepaid Metering's reply29 Jul 2020, 08:47
Official
Thank you for bringing this issue to our attention.
STss would like to sincerely apologise for the inconvenience experienced while trying to get through to our Customer Service Call Centre.
This has been escalated to our dedicated IT department who will investigate and make sure it does not happen again.
As STss our mandate is to give the best service to all our clients timeously without unnecessary delays.
We will continue to improve our systems and ensure that our services are effective and efficient at all times.
Please note for any further assistance, you can email our 24-hour Call Centre on support @ stss.co.za and we’ll gladly assist to resolve your queries.
STss would like to sincerely apologise for the inconvenience experienced while trying to get through to our Customer Service Call Centre.
This has been escalated to our dedicated IT department who will investigate and make sure it does not happen again.
As STss our mandate is to give the best service to all our clients timeously without unnecessary delays.
We will continue to improve our systems and ensure that our services are effective and efficient at all times.
Please note for any further assistance, you can email our 24-hour Call Centre on support @ stss.co.za and we’ll gladly assist to resolve your queries.