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maartin O
1 reviews | Active since May 2010
10 Apr 2016, 09:44
*********** Service
Every month its a struggle to purchase electricity. I purchase via credit card to avoid excessive waiting times to receive my electricity token but I never receive my token by sms. Each and every single time I need to phone the call centre to request the consultant to sms me my token. <br> <br> Furthermore the rates we get charged for electricity is ridiculous. I'm not interested in your standard response that this can be due to many factors. Previously I lived in a house and my monthly electricity expenditure did not even come close to what I am paying now.
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Stss Prepaid Metering's replyOfficial
12 Apr 2016, 14:41Hello maartin,
Thank you for allowing us to respond to your query. Firstly, the rate per kWh charged is determined by your trustees and includes a pro-rata share of the complex communal costs.
STss have six payment options which have been set up as a convenient way for our clients to purchase prepaid electricity tokens and there is no need for clients to make a call to our 24 hour call centre. The options are: Easypay, EFT, Cash Deposit, Credit Card Payment, UniPin and Prepaid 24. Tokens need to be requested via sms, email or telephone as many clients do not require a token for the full amount paid. We hope you will find this helpful.
As we are limited by the copy allowed on Hello Peter, we will send you a personal mail to explain these options in detail.
Thank you for allowing us to respond to your query. Firstly, the rate per kWh charged is determined by your trustees and includes a pro-rata share of the complex communal costs.
STss have six payment options which have been set up as a convenient way for our clients to purchase prepaid electricity tokens and there is no need for clients to make a call to our 24 hour call centre. The options are: Easypay, EFT, Cash Deposit, Credit Card Payment, UniPin and Prepaid 24. Tokens need to be requested via sms, email or telephone as many clients do not require a token for the full amount paid. We hope you will find this helpful.
As we are limited by the copy allowed on Hello Peter, we will send you a personal mail to explain these options in detail.
Stss Prepaid Metering's reply12 Apr 2016, 14:41
Official
Hello maartin,
Thank you for allowing us to respond to your query. Firstly, the rate per kWh charged is determined by your trustees and includes a pro-rata share of the complex communal costs.
STss have six payment options which have been set up as a convenient way for our clients to purchase prepaid electricity tokens and there is no need for clients to make a call to our 24 hour call centre. The options are: Easypay, EFT, Cash Deposit, Credit Card Payment, UniPin and Prepaid 24. Tokens need to be requested via sms, email or telephone as many clients do not require a token for the full amount paid. We hope you will find this helpful.
As we are limited by the copy allowed on Hello Peter, we will send you a personal mail to explain these options in detail.
Thank you for allowing us to respond to your query. Firstly, the rate per kWh charged is determined by your trustees and includes a pro-rata share of the complex communal costs.
STss have six payment options which have been set up as a convenient way for our clients to purchase prepaid electricity tokens and there is no need for clients to make a call to our 24 hour call centre. The options are: Easypay, EFT, Cash Deposit, Credit Card Payment, UniPin and Prepaid 24. Tokens need to be requested via sms, email or telephone as many clients do not require a token for the full amount paid. We hope you will find this helpful.
As we are limited by the copy allowed on Hello Peter, we will send you a personal mail to explain these options in detail.