I live in a flat that uses the STSS prepaid water meter system

I live in a flat that uses the STSS prepaid water meter system. Recently, my meter stopped working and wouldn't power on, even after trying two different sets of batteries. I reached out to STSS telephonically and Simon assisted me via email once I send evidence of the issues with the water metre. Simon responded promptly and politely throughout our communication. After some troubleshooting, it became clear that the old meter was worn out and the battery was no longer making proper contact. Simon explained that a replacement meter could be sent out on Monday for a fee. I received the new meter as promised, and Simon called me personally with the necessary reset codes. Everything is now working perfectly. Great service and clear communication—thank you STSS and Simon