Horrible! Worst! Disgusting service

On the 28th of Auguat 2024, I bought electricityvia FNB. I noticed the meter rejected my electricity token. Almost immediately I logged a call. It was a back and forth. I was initially told that my meter will be changed. I waited weeks with no communication from STSS. I kept on following up. Eventually a technician was sent on tbe 25th of September 2024( almost a month from date of querry) The following transpired:

1. In my old meter I had electricity units of 247. 2. When he left I lost all those units 3. When I enquired, technician said because my units have been around since Jan therefore I should loose them 4. I explained to him that I am never at the unit therefore hardly use my tokens 5. It is strange he made no initial effort to transfer my units just made a decision they should be 0 6. The units I bought in August , he said I should loose them because I bought them a month ago.....it is not my fault I waited so long for STSS to come through 7. I spoke to Kenneth afterwards because I was and I am still refusing to loose my electricity token. He then refunded my R100 units because I refused to sleep in the dark because of STss negligence and incompetence 8. I would like to make a note Kenneth was not helpful at all instead had an attitude of why am so annoyed 9. In conclusion, I want my units back. He said he will escalate. I am not sure what is to escalate because I bought those units and it is no-one's business how long I take to use them 10. You can check the units refunded today, there will be no use movement as again, I am not at tbe unit.

How STSS does things is very *****,

I want my units back, dealing with your agents is the worst experience ever. My previous chats with Shephard, he was obnoxious, did not listen/ read properly and will just bighorn you during the conversation.