Great turn around and helpful customer service

After having a nightmare of a weekend trying to fix my wallet issue, I contacted customer support again today and spoke to Sydney, who was a star! He understood my frustration and stayed on the call with me while I sorted my payment information out. Also promising to follow up with the finance team, he took the time to call me back with great news and explain to me what to do if this happens again. This issue has caused me immense anxiety and as you can imagine, my lights being cut off, Sydney went Over and above. Thank you Sydney!