Frustrating!
<p>Very disappointed with this service. I pay online via credit card and even though I send through the SMS and follow all instructions to receive a token ( which never arrives) I still have to waste my time every single month and call your operators who are often rude and have no manner of speaking. Please can you do something this is terrible and we are paying good money. </p>
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Stss Prepaid Metering's replyOfficial
16 May 2016, 13:35We apologise most sincerely if you feel that our call centre agents did not provide you with good service. We will ensure that this issue is covered in our next customer service training session.
With regard to the sms request sent to our system, I am able to confirm that our system did not receive the sms to request the token. This could be due to a network failure or the fact that free sms's and sms bundles can't be used for requesting tokens on the short code 31661. In addition, a positive balance on the cell phone is required in order for our system to receive your request.
Should you experience difficulties in future, you could send an e-mail token request to the 24 hour support centre on *** instead of phoning. The daytime turn-around time via this method is between 15 minutes and 60 minutes during peak times.
A quicker method of receiving or requesting tokens, is to buy tokens directly from Unipin (BP, Engen, Spar). Simply provide them with your meter number when purchasing the token and they will give you the token to be punched in immediately. We hope that this will assist you in future.
Stss Prepaid Metering's reply16 May 2016, 13:35
Official
We apologise most sincerely if you feel that our call centre agents did not provide you with good service. We will ensure that this issue is covered in our next customer service training session.
With regard to the sms request sent to our system, I am able to confirm that our system did not receive the sms to request the token. This could be due to a network failure or the fact that free sms's and sms bundles can't be used for requesting tokens on the short code 31661. In addition, a positive balance on the cell phone is required in order for our system to receive your request.
Should you experience difficulties in future, you could send an e-mail token request to the 24 hour support centre on *** instead of phoning. The daytime turn-around time via this method is between 15 minutes and 60 minutes during peak times.
A quicker method of receiving or requesting tokens, is to buy tokens directly from Unipin (BP, Engen, Spar). Simply provide them with your meter number when purchasing the token and they will give you the token to be punched in immediately. We hope that this will assist you in future.