MH
Matthew H
1 reviews | Active since Dec 2021
14 Dec 2021, 07:24
Exorbitant and vague costs.
Something is not adding up regarding your tariffs. I got sent a ledger with the breakdown of my usage and fees for the month of November. There are so many unaccounted for fees that are just missing and unrecorded. Your fees are also extremely vague. This is unfair business practice. When you call the call centre, your staff are unable to explain exactly what your fees are. There is a clear trend of people complaining about your exorbitant costs. I won't stop until I get to the bottom of your pricing structure. Something does not seem right.
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Stss Prepaid Metering's replyOfficial
14 Dec 2021, 11:46A member of our team will arrange a meeting with you to go through your account with you. STss does not set the tariffs, the tariffs are prescribed by Eskom and the City of Cape Town. The Body Corporate instructs STss to recover at those tariffs. The basis of the consumption is the individual meters installed for your unit as installed by the developer and owned by the Complex.
Stss Prepaid Metering's reply14 Dec 2021, 11:46
Official
A member of our team will arrange a meeting with you to go through your account with you. STss does not set the tariffs, the tariffs are prescribed by Eskom and the City of Cape Town. The Body Corporate instructs STss to recover at those tariffs. The basis of the consumption is the individual meters installed for your unit as installed by the developer and owned by the Complex.