SM
Stephen M
1 reviews | Active since Aug 2022
02 Apr 2024, 11:15
Excellent technical support
Giving five stars because of the technical support. An upgrade to the STss system didn't go well stopping me loading more electricity tokens late on Easter Saturday. Logged a call and someone called me back within a few minutes. Spent some time trying to resolve the issue unsuccessfully. Was asked to try again on Easter Sunday morning. Logged a call at 8am, Simon called back after a few minutes and helped me resolve the issue in about twenty minutes. Both guys very patient and clear on the phone. Pity about the tech failure but the support was first class... especially during a holiday weekend.
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Stss Prepaid Metering's replyOfficial
02 Apr 2024, 13:51Thank you for sharing your experience with us! We're thrilled to hear that you received excellent technical support, especially over the holiday weekend. We understand how frustrating technical issues can be, and we're glad that Simon was able to assist you promptly, and effectively to resolve the issue with the Prepaid meter upgrade. Providing top-notch support to our customers is our priority, and we appreciate your recognition of our efforts.
Stss Prepaid Metering's reply02 Apr 2024, 13:51
Official
Thank you for sharing your experience with us! We're thrilled to hear that you received excellent technical support, especially over the holiday weekend. We understand how frustrating technical issues can be, and we're glad that Simon was able to assist you promptly, and effectively to resolve the issue with the Prepaid meter upgrade. Providing top-notch support to our customers is our priority, and we appreciate your recognition of our efforts.