Excellent service!

So this past Saturday, I accidentally paid R5000 instead of R500 into my STSS wallet. I immediately called the call center, spoke with Simon, who told me to send an email with the details. He explained the procedure, and also the ETR. Monday morning, Cornelis, from the finance team, mailed me back and told me what they would require to facilitate refund. He mailed me back later to confirm amount was showing and that they would process the refund, and later in the afternoon, as well once refund had been processed! This morning, I got notification from my bank that the funds are reflecting. When I tell you how panicked I was on Saturday, and I guess Simon sensed the urgency in my voice and handled my query with quite the urgency as well. Cornelis, had exactly the same sense of urgency! The constant communication and feedback, made me feel so much better! I am extremely grateful to the two gentlemen who resolved my query so quickly. Sincerely, Milani