V
Valentine
1 reviews | Active since Apr 2024
05 Apr 2024, 11:54
Electricity prepaid
Human error happens. My electricity issue now fixed. In future, for errors please confirm if it's not from your end. Too much admin having to go find body corporate rep and try to also figure it out. You do help I give you that. Even night queries the guys are up. They are working.
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Stss Prepaid Metering's replyOfficial
05 Apr 2024, 14:09Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the error and appreciate your understanding. Rest assured, we continuously strive to improve our processes to minimize such occurrences in the future. We're glad to hear that Shephard was able to assist you promptly, even during nighttime queries. Your feedback is invaluable to us, and we'll take your suggestions into account to streamline our communication and resolution processes further.
Stss Prepaid Metering's reply05 Apr 2024, 14:09
Official
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the error and appreciate your understanding. Rest assured, we continuously strive to improve our processes to minimize such occurrences in the future. We're glad to hear that Shephard was able to assist you promptly, even during nighttime queries. Your feedback is invaluable to us, and we'll take your suggestions into account to streamline our communication and resolution processes further.