1 reviews | Active since Jan 2016
Do your consultants ever pick up the calls???
<p>Your consultants aren't picking up calls!!! They hardly do! Must the little airtime that we have get wasted all the time? Hooow must we get electricity?! No electricity, no airtime?! What must happen now???</p>
Dear Client,
Thank you for bringing this matter to our attention. Our sincere apologies that your calls were not answered.
May we suggest the following alternative methods for requesting tokens, to prevent a re-occurrence of the situation?
- E-mail the request to *** – this is a 24 hour manned e-mail address, with a turn-around time between 10 and 50 minutes.
- SMS your reference and the amount requested to 31661, and the system will send you a token within a few seconds, as long as there is an available balance. Example of sms : XYZU0404,100
- Buy a voucher via UniPin, using your meter number, at any petrol station.
You may of course still contact the Call Centre directly to request your tokens. We assure you of our best intentions at all times.
Yours sincerely,
STSS Team
Dear Client,
Thank you for bringing this matter to our attention. Our sincere apologies that your calls were not answered.
May we suggest the following alternative methods for requesting tokens, to prevent a re-occurrence of the situation?
- E-mail the request to *** – this is a 24 hour manned e-mail address, with a turn-around time between 10 and 50 minutes.
- SMS your reference and the amount requested to 31661, and the system will send you a token within a few seconds, as long as there is an available balance. Example of sms : XYZU0404,100
- Buy a voucher via UniPin, using your meter number, at any petrol station.
You may of course still contact the Call Centre directly to request your tokens. We assure you of our best intentions at all times.
Yours sincerely,
STSS Team