Dissatisfied with the service from Stss

<div>I am extremely dissatisfied with the service provided by this company! I live in a unit at The Amsterdam. Physical readings are seldom taken within the same month - and then all of a sudden there’s an “important message” from the app about adjustments being made, these adjustments are always so delayed! It makes calculating your average spend so difficult to manage as the adjustments are not frequent and you could inject money into the account and be paying for charges for 2months prior because no one has done the physical readings! I am now getting charged almost every 2nd day for gas, I have had countless communication with Tshepang (Financial Controller) and still I am not at all satisfied with the responses. I can not for the life of me understand it is not even the end of the month and I’ve consumed about R1000 on all this energy in a household that has 2 people in. This amount is up by 200 from our past 3 months spend, and the reason we have all been given is to avoid washing our hands with hot water, are you serious??? That is the only reason we have been given for why the amount has gone up soo much! Additionally to that water too we get charged R23 odd for 1000 litres, that too is being charged every 2nd day, where do these figures come from? No one every explains this! We need physical readings to be conducted more frequently in order see a true reflection of our consumption!&nbsp;</div>