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Atish S

1 reviews | Active since Jul 2020

07 Jul 2020, 17:48

Despicable Disgusting Service/Clients ******

Good Day, I have never had to deal with such an ********* company as Stss. First they have no respect for the customers as if you send them a query via email they will not respond to you.On Thursday the 02/07/2020 I received my gas and water bill and I was utterly shocked as my gas billed has now more than doubled. So I sent Stss an email notifying them of my compliant, this was on the 03/07/2020. Today is the 07/07/2020 and I have still not had a response, this is pathetic service, they do not cater nor care for the client. all that matters is to them is to rob us. Every month there is a different issue with Stss and every month you still receive the disgusting service. But enough is enough as a community we need to stand together and get them out of our complexs even by means of the petition or even reporting them to fair pricing commitee for thier ridiculous pricing. I would like to shame the following employees of Stss who do not reply to thier clients: Jan Louis Van Der Walt, Tshepang Mokotjo and Ashley Wangra. I can stand to be ****** and taken advantage of anymore, I want an immediate response from this despicable company.

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Replies (1)
Stss Prepaid Metering
Stss Prepaid Metering's reply08 Jul 2020, 11:16
Official
Thank you for escalating the matter to STss. As per the meeting held with the community of Balboa Park Body Corporate on the evening of 23 June 2020, it was explained that water and gas are billed based on the physical meters owned by the Body Corporate, pre-dating STss’ involvement. We did explain that the Body Corporate is finalising an agreement with the fibre service provider to migrate the smart metering equipment, as telecommunications is not adequate for real time billing on site.  Currently the accounts are billed manually for water and gas, based on the physical meter readings of the Body Corporate meters as mentioned above. The supporting photos do appear on the application for transparency in clarifying the charges. STss did provide insight into viewing these photos at the meeting mentioned and the Body Corporate has also distributed a manual. The Body Corporate determines the tariffs and charges based on the Local Municipal publications. STss only acts on instruction and does not own or manage the meters on site. We perform a meter reading and recovery service. Should you wish to investigate the actual meter readings on which the billing is based, please contact the Estate Manager to arrange for the necessary reticulation and leak tests. Regarding the response times, your email was received at 17:43  on 3 Jul 2020, which is outside the working hours of said individuals. Please be advised that the call centre is able to provide you with support and escalation outside of the normal working hours. The team referred to has indicated that they are in contact with you this morning. Our GM has verified the account as being charged in line with the meters allocated to the unit and is tracking the dispute to ensure that you do get adequate information regarding the billing as per previous interactions with the team members mentioned. Please take into account that there is a national trend with the current pandemic and recent cold fronts of a considerable increase in use across all utilities.