SD
Sherwyn D
1 reviews | Active since Jan 2020
27 Aug 2020, 14:18
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This company performs **************** and theres nothing that you can do about it...they over charge on a daily basis and IF (big IF) they do refund you when they incorrectly bill you (they actually never bill correctly), the refund will be at a fraction of the rate at which they actually billed you...and now interestly enough they were actually requesting that you pay R50 for them to come out and read the meter if you tried to dispute anything. they have an "escalation" email address that nobody ever responds from...they blame the meters in complex but happily take the money...Carte Blanche or The Devi Show could have a field day with this company
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Replies (3)
Stss Prepaid Metering's replyOfficial
28 Aug 2020, 09:30Thank you for raising the matter with STss.
The R50 charge is for requesting an additional physical meter reading, over and above the monthly physical readings STss takes. There are other options on the application to query the amount. We are in the process of rewording the options in line with client requirements.
The credit you refer to relates to the first 6 kilolitres of water usage. The Council advised that it would no longer charge for the first 6 kilolitres. As such this amount was credited to you. STss also confirmed the account charges. Your account has been billed correctly.
Stss Prepaid Metering's reply28 Aug 2020, 09:30
Official
Thank you for raising the matter with STss.
The R50 charge is for requesting an additional physical meter reading, over and above the monthly physical readings STss takes. There are other options on the application to query the amount. We are in the process of rewording the options in line with client requirements.
The credit you refer to relates to the first 6 kilolitres of water usage. The Council advised that it would no longer charge for the first 6 kilolitres. As such this amount was credited to you. STss also confirmed the account charges. Your account has been billed correctly.
SD
Sherwyn D's updateReviewer Update
28 Aug 2020, 13:39No I'm talking about how your company bills me R31.20 or something per unit of gas and when you refund gas you refund at 3.12 a unit...are you charging incorrectly or are you refunding incorrectly?
SD
Sherwyn D's update28 Aug 2020, 13:39
Reviewer Update
No I'm talking about how your company bills me R31.20 or something per unit of gas and when you refund gas you refund at 3.12 a unit...are you charging incorrectly or are you refunding incorrectly?
Stss Prepaid Metering's replyOfficial
28 Aug 2020, 17:09 One of our Financial Controllers will be in contact with you to substantiate the charges on the account, following an in-depth review.
Stss Prepaid Metering's reply28 Aug 2020, 17:09
Official
One of our Financial Controllers will be in contact with you to substantiate the charges on the account, following an in-depth review.