BK
Boitumelo K
1 reviews | Active since Jan 2018
12 Nov 2022, 15:33
Customers not treated Fairly
It is so Unfortunate that we cannot relay on support structures to help loyal poeple in time of need. They would provide an Emergency Token to assist knowing very well that you would never be able to generate another token until the Emergency Token is paid. Now they want proof of payment when you ask for help. Why would a person have proof of payment for an Emergency Token? Electricity is so expensive and they are just being spiteful. Does the word Help not exist in this world anymore?
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Stss Prepaid Metering's replyOfficial
14 Nov 2022, 13:09Thank you for contacting us via Hello Peter and raising your concerns. Regrettably, STss is not authorised to provide electricity tokens on credit/ for free to any of its clients, hence the reason proof of payment is first required. The issuing of an emergency token is merely an advancement on a prepaid token purchase, which is only allowed in case of an emergency; ultimately the full value of the emergency token requested is still due and payable by the requesting party, before any additional tokens may be issued.
Stss Prepaid Metering's reply14 Nov 2022, 13:09
Official
Thank you for contacting us via Hello Peter and raising your concerns. Regrettably, STss is not authorised to provide electricity tokens on credit/ for free to any of its clients, hence the reason proof of payment is first required. The issuing of an emergency token is merely an advancement on a prepaid token purchase, which is only allowed in case of an emergency; ultimately the full value of the emergency token requested is still due and payable by the requesting party, before any additional tokens may be issued.