KJ
Kristen J
1 reviews | Active since Aug 2021
02 Aug 2021, 19:34
Crazy water reading!
Living in a 1bedroom apartment, I’ve managed to be billed for over 20kL (that’s 20 000 liters!!!!) of water every month. After escalating this multiple times, the only response I’ve received from STSS is that the “billing reflects the physical reading” and I should take this up with the body corporate of the estate. I cannot believe there has been no proper response or help for 6 months of paying more than R1200 for water! Utterly disgusted and recommend against moving into residences making use of STSS services!
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Stss Prepaid Metering's replyOfficial
03 Aug 2021, 09:28Thank you for taking our General Manager’s call this morning. He has reached out to the Estate Manager on your behalf and has copied you in his correspondence. STss is committed to assisting you within our mandate and we trust that the Estate Management team will treat the matter with urgency.
Stss Prepaid Metering's reply03 Aug 2021, 09:28
Official
Thank you for taking our General Manager’s call this morning. He has reached out to the Estate Manager on your behalf and has copied you in his correspondence. STss is committed to assisting you within our mandate and we trust that the Estate Management team will treat the matter with urgency.