KM
Kgutsitse M
1 reviews | Active since Oct 2018
09 Dec 2023, 07:59
CIU Meter Gadget Faulty
Making a call that only gives you self help options that take forever to work. Chats with agents are of no use. CIU meter was on installed in new development home and I have to connect it myself. It's constantly faulty. Meanwhile I'm without electricity for a full day now and food in the fridge is rotting. Issue not resolved.
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Stss Prepaid Metering's replyOfficial
11 Dec 2023, 10:45Thank you for your feedback. STss can confirm the successful resolution of your issue on Saturday morning. Upon reviewing the information provided in the ticket received on Friday evening, it was noted that there was no apparent indication of an emergency, as only contact information was provided. We sincerely apologize for the delayed response; our team prioritizes emergency tickets and subsequently reached out to you on Saturday morning, before 6 am, to further understand and address your query. Subsequently, STss promptly dispatched a technician to provide onsite assistance.
Stss Prepaid Metering's reply11 Dec 2023, 10:45
Official
Thank you for your feedback. STss can confirm the successful resolution of your issue on Saturday morning. Upon reviewing the information provided in the ticket received on Friday evening, it was noted that there was no apparent indication of an emergency, as only contact information was provided. We sincerely apologize for the delayed response; our team prioritizes emergency tickets and subsequently reached out to you on Saturday morning, before 6 am, to further understand and address your query. Subsequently, STss promptly dispatched a technician to provide onsite assistance.