RF
Raymond F
1 reviews | Active since Dec 2018
01 Sept 2020, 10:34
Can't complain about service, because is none...
If I could give them zero stars, I would. Customer service is unresponsive via email and telephonically they commit to solve your complaint, but nothing happens.
Helpful (0)
Replies (3)0
Replies (3)
Stss Prepaid Metering's replyOfficial
01 Sept 2020, 15:00Thank you for raising this matter with us. Our General Manager has contacted you and referred the matter to one of our knowledgeable Supervisors. We are happy to confirm that after being contacted by the Supervisor, the matter has been resolved.
Stss Prepaid Metering's reply01 Sept 2020, 15:00
Official
Thank you for raising this matter with us. Our General Manager has contacted you and referred the matter to one of our knowledgeable Supervisors. We are happy to confirm that after being contacted by the Supervisor, the matter has been resolved.
RF
Raymond F's updateReviewer Update
01 Sept 2020, 16:10Thanks. I did receive all the generic information that is also available on your website via email, but my initial problem of not being able to log into my STSS profile has not been solved.
I have requested the login credentials telephonically and via email more than once over the last two days, but this has still not been sent to me.
Either there is a problem with your SMS system in that SMSs are not sent, or the customer support consultants are not doing what they say they are doing.
I have requested the login credentials telephonically and via email more than once over the last two days, but this has still not been sent to me.
Either there is a problem with your SMS system in that SMSs are not sent, or the customer support consultants are not doing what they say they are doing.
RF
Raymond F's update01 Sept 2020, 16:10
Reviewer Update
Thanks. I did receive all the generic information that is also available on your website via email, but my initial problem of not being able to log into my STSS profile has not been solved.
I have requested the login credentials telephonically and via email more than once over the last two days, but this has still not been sent to me.
Either there is a problem with your SMS system in that SMSs are not sent, or the customer support consultants are not doing what they say they are doing.
I have requested the login credentials telephonically and via email more than once over the last two days, but this has still not been sent to me.
Either there is a problem with your SMS system in that SMSs are not sent, or the customer support consultants are not doing what they say they are doing.
RF
Raymond F's updateReviewer Update
01 Sept 2020, 17:43Thanks, my problem was solved and I received my new login credentials.
RF
Raymond F's update01 Sept 2020, 17:43
Reviewer Update
Thanks, my problem was solved and I received my new login credentials.