1 reviews | Active since Sept 2016
Calls Not Being Answered
<p>I have been trying to get through to this call center for the past hour with no luck at all. Such terrible service.</p>
We apologise most sincerely for the delay in response which you experienced when attempting to contact our Call Centre on the morning of Saturday 24 September. We were aware of some technical issues with our land lines and reported this to our service provider at 09H24 that morning, reference IS #***. Concerned that our clients would be unable to contact us whilst the supplier was busy working on the connection issues, we arranged for the calls to be diverted to cell phones in the interim period. As this was a temporary service, we were unable to establish a holding message on the lines and regrettably, some calls did go unanswered due to the volumes experienced during the downtime. Our apologies for the inconvenience caused and we assure you that delays on call answering are not part of our usual high standard of service.
We apologise most sincerely for the delay in response which you experienced when attempting to contact our Call Centre on the morning of Saturday 24 September. We were aware of some technical issues with our land lines and reported this to our service provider at 09H24 that morning, reference IS #***. Concerned that our clients would be unable to contact us whilst the supplier was busy working on the connection issues, we arranged for the calls to be diverted to cell phones in the interim period. As this was a temporary service, we were unable to establish a holding message on the lines and regrettably, some calls did go unanswered due to the volumes experienced during the downtime. Our apologies for the inconvenience caused and we assure you that delays on call answering are not part of our usual high standard of service.