1 reviews | Active since Jun 2017

08 May 2020, 11:19

##BULL****TERS!!!!###

***I AM THE SAME PERSON WHO WAS LEFT WITHOUT ELECTRICITY AND NO SERVICE FOR 5 DAYS BECAUSE OF A METER'S KEYPAD THAT STOPPED WORKING***

NOW THESE BULL****TERS WANT TO TELL ME THAT IT IS BECAUSE OF WATER DAMAGE?!!? LMFAO!!!

THE UNIT WAS FITTED TO THE WALL IN THE KITCHEN AND NOBODY TOUCHED IT EXCEPT FOR WHEN LOADING ELECTRICITY VOUCHERS. AND WE USED IT TWICE BEFORE IT STOPPED TO FUNCTION CORRECTLY....BRAND NEW UNIT???WARRANTY???FACTORY FAULT!!!!

I KNOW FOR A FACT THAT IT IS IMPOSSIBLE FOR THE METER TO BE WATER DAMAGED AS IT WAS NO WHERE NEAR ANYTHING THAT EVEN LOOKS LIKE A DROP OF WATER!!!!

AND NOW STSS WANTS TO CHARGE ME R700 FOR THE METER THAT THEY INSTALLED 2 WEEKS BEFORE IT STOPPED WORKING!!!

I DON'T RECOMMEND THIS COMPANY TO ANYBODY!!!

I NEVER EVEN RECIEVED THE PRE LOADED VOUCHER THAT NORMALLY GOES WITH EVERY CONLOG METER.

BAD SERVICE, BULL****TERS AND DISHONEST!!!!

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Replies (5)
Stss Prepaid Metering
Stss Prepaid Metering's reply08 May 2020, 15:43
Official
The STss Team have been in regular contact with you. 

The meter in the unit was dormant between July 2019 and December 2019 indicating that the meter was faulty or tampered with. The STss Technician was dispatched to the unit to investigate the fault. 
Stss Prepaid Metering
Stss Prepaid Metering's reply08 May 2020, 15:43
Official
It was determined that the meter had been tampered with, allowing the residents to use electricity without pre-paying. The damaged meter was replaced with a new split meter with a hand held keypad. 
Stss Prepaid Metering
Stss Prepaid Metering's reply08 May 2020, 15:43
Official
Since the installation of the new meter the prepaid vending has been regular, indicating that the residents are now pre-paying for electricity usage. 
Stss Prepaid Metering
Stss Prepaid Metering's reply08 May 2020, 15:43
Official
As per the terms and conditions of the agreement, STss may charge to replace meters that have been damaged and may charge a call out fee for the investigation and repairs/ reinstallation. 
Stss Prepaid Metering
Stss Prepaid Metering's reply08 May 2020, 15:44
Official
We hope that the issue can be resolved amicably through the emails between yourself and the STss Management Team.