1 reviews | Active since Jul 2015
BAD SERVICE!
Good Day.
I'm satisfied with STSS service, but this morning I'm not. My account was on -R100 (I used the emergency token).
This morning I phoned to get the credit, and before I phoned I've sent an email with the payment I made (R400). As it is in the beginning of the month I want to load R300.
The guy who was on duty sent me only R100, which he loaded as the emergency. First of all, How can he give me emergency token, but can't load the R300 for me?? In the end I will pay more for electricity this month.
I'm bot very happy with this, bad service.
My email this morning as follow:
Good day.
Please find proof of payment attached. Please forward me a token for the toral balance available.
083 ...........
Thank you
Good day,
We note that our Call Centre acknowledged proof of your internet bank payment dated 1 May 2018 at 21h07. You requested a token for the total available balance on the same evening.
Unfortunately, the payment method used does not reflect on our system immediately, and the fact that the payment was made on a public holiday will have an additional impact on the timeframe the funds take to reflect and clear on our system. As a result, we subsequently assisted with a R100 emergency token, as we cannot release a token for the full amount until the payment clears through the bank.
We do apologise for not clarifying this scenario in our communication with you. Please be advised that payments made via electronic funds transfer into the bank account does not reflect immediately, and therefore we will assist with an emergency token if required, with the balance to be released upon request, once the funds have cleared, and reflect as such on our system.
We assure you of our best efforts at all times. For alternative payment options, please feel free to contact our Call Centre for more details.
Good day,
We note that our Call Centre acknowledged proof of your internet bank payment dated 1 May 2018 at 21h07. You requested a token for the total available balance on the same evening.
Unfortunately, the payment method used does not reflect on our system immediately, and the fact that the payment was made on a public holiday will have an additional impact on the timeframe the funds take to reflect and clear on our system. As a result, we subsequently assisted with a R100 emergency token, as we cannot release a token for the full amount until the payment clears through the bank.
We do apologise for not clarifying this scenario in our communication with you. Please be advised that payments made via electronic funds transfer into the bank account does not reflect immediately, and therefore we will assist with an emergency token if required, with the balance to be released upon request, once the funds have cleared, and reflect as such on our system.
We assure you of our best efforts at all times. For alternative payment options, please feel free to contact our Call Centre for more details.