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Terrence L
1 reviews | Active since Apr 2023
28 Jun 2024, 09:47
Bad customer service
I have never spoke to such a disrespectful agent. I called in because the app is not allowing me to buy water, I greet the agent and he does not greet me back then through out the call his losing his patience. he cuts the call without ending it properly. all in all it was a horrible service
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Terrence L's updateReviewer Update
28 Jun 2024, 12:21After the above complaint, i was called by the director of Stss Dorette and she was very polite, she handled my complaint and I have to commend the prompt response. thank you Dorette
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Terrence L's update28 Jun 2024, 12:21
Reviewer Update
After the above complaint, i was called by the director of Stss Dorette and she was very polite, she handled my complaint and I have to commend the prompt response. thank you Dorette
Stss Prepaid Metering's replyOfficial
28 Jun 2024, 12:43Thank you for speaking with us today. We sincerely apologize for any inconvenience caused by the handling of your query yesterday. Effective communication with our clients is paramount in the service industry, and we will address this matter with the call centre agent involved.
Regarding your query, we have identified the issue with the app and have released an update to all devices for our clients. We have confirmation that the update is already available for Android and Apple clients. We hope the Huawei update will be available from tomorrow. As discussed, your issue has been successfully resolved.
Please do not hesitate to reach out if you have any further questions or concerns.
Stss Prepaid Metering's reply28 Jun 2024, 12:43
Official
Thank you for speaking with us today. We sincerely apologize for any inconvenience caused by the handling of your query yesterday. Effective communication with our clients is paramount in the service industry, and we will address this matter with the call centre agent involved.
Regarding your query, we have identified the issue with the app and have released an update to all devices for our clients. We have confirmation that the update is already available for Android and Apple clients. We hope the Huawei update will be available from tomorrow. As discussed, your issue has been successfully resolved.
Please do not hesitate to reach out if you have any further questions or concerns.