1 reviews | Active since Mar 2009
Arrogant simon
I called in now looking for a tokken was told by simone i need to send proof of payment. Asked for a manager and was told its a holiday and its sunday no managers. Simon is arrogant and forgets that he is an agent. Im still waiting for my tokken.
Thank you for bringing this to our attention.
As part of our investigation we listened to the recording of the conversation you had with the Call Centre Agent. We note that the call was made to our Call Centre on 24 December 2017. You requested a token to the rand value of R200 on the same day when payment was made. Unfortunately the payment method you used does not reflect immediately. We had already assisted with a R50 emergency token on 19 December 2017, and therefore your prepaid electricity account reflected a negative balance of R50 at the time. We are unable to issue an additional token unless proof of payment has been received, therefore the agent requested proof of payment in order for him to assist with another token.
You asked to speak to a manager after the agent requested proof of payment, the agent responded that no manager was available as it was a Sunday. This then escalated into you using profanity. We would like to clarify that the Call Centre management, when not on site, are available to take client calls and assist at any time of the day or night including weekends and public holidays. Our records reflect that we assisted with a token on receipt of your proof of payment on 24 December 2017 at 12:57pm. Our sincere apologies for not affording you the opportunity to speak to a manager as requested.
Thank you for bringing this to our attention.
As part of our investigation we listened to the recording of the conversation you had with the Call Centre Agent. We note that the call was made to our Call Centre on 24 December 2017. You requested a token to the rand value of R200 on the same day when payment was made. Unfortunately the payment method you used does not reflect immediately. We had already assisted with a R50 emergency token on 19 December 2017, and therefore your prepaid electricity account reflected a negative balance of R50 at the time. We are unable to issue an additional token unless proof of payment has been received, therefore the agent requested proof of payment in order for him to assist with another token.
You asked to speak to a manager after the agent requested proof of payment, the agent responded that no manager was available as it was a Sunday. This then escalated into you using profanity. We would like to clarify that the Call Centre management, when not on site, are available to take client calls and assist at any time of the day or night including weekends and public holidays. Our records reflect that we assisted with a token on receipt of your proof of payment on 24 December 2017 at 12:57pm. Our sincere apologies for not affording you the opportunity to speak to a manager as requested.