Agent went above and beyond

I don’t know how but I forgot the agent’s name but he was so helpful. Our water meter was not working and we reported it but after week no help was received and when we ran out of water we called again. This time the agent that assisted was so helpful. He was able to assist with using a neighbour’s keypad to upload water token and a new keypad was delivered the next morning even though it was a Saturday. Really grateful for his patience and all round helpful attitude.