PN
Presh N
1 reviews | Active since Jan 2019
16 Apr 2025, 21:18
ACT OF SPOLIATION
STSS decided to block my prepaid electricity account because they received an instruction from a managing agent. They don't have a court order which they need to cut my electricity. Right now what they did is ******* by South African law as there's no court order to cut my electricity or prevent me from buying prepaid electricity. Their call Centre also confirmed that they just received a instruction to block my account with no paper work required. Further more they were so rude and dismissive.
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Stss Prepaid Metering's replyOfficial
17 Apr 2025, 08:14Thank you for your feedback.
We can confirm that the electricity supply to your unit has not been disconnected. STss acts on instructions received from the Managing Agent, who provided us with a signed Trustees’ resolution requesting the temporary suspension of vending for your unit.
We understand that such measures are generally intended to prompt direct communication regarding important Scheme matters. To assist in resolving this, we have followed up with the Managing Agent this morning and requested that they reach out to you directly.
Stss Prepaid Metering's reply17 Apr 2025, 08:14
Official
Thank you for your feedback.
We can confirm that the electricity supply to your unit has not been disconnected. STss acts on instructions received from the Managing Agent, who provided us with a signed Trustees’ resolution requesting the temporary suspension of vending for your unit.
We understand that such measures are generally intended to prompt direct communication regarding important Scheme matters. To assist in resolving this, we have followed up with the Managing Agent this morning and requested that they reach out to you directly.